PAYMENT CARD POLICY

A valid Credit or Debit Card is required at the time of booking and a valid Credit or Debit Card must be presented at the time of check-in. The card may be used by the Hotel for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the event of damages, a no-show, a cancellation or change to the reservation.

The Hotel will not accept cash payment or payment from a card that is not properly verified through our payment system.

CANCELLATION POLICY

Cancellation Policy is based on your selected rate plan, please refer to your booking terms & conditions prior to completing your reservations.

All direct reservations are under a flexi-cancellation plan. Within this policy, payment is not required until 24 hour prior to check in. You can cancel free of charge until 1 day before arrival. You will be charged the total price of the reservation if you cancel within 1 day before arrival.

If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

New Year Period: Full payment must be received at time of reservation for bookings staying between 30th December and 1st January (inclusive). No cancellations, amendments or refunds are available through this NYE period.

Guests will be liable for the full duration of their original booking.

GUARANTEE POLICY

A valid credit card is required at time of booking. Your card will not be charged unless indicated in the booking conditions of your chosen Rate Type (Please review Rate Information before completing your reservation).

DAMAGE DEPOSIT POLICY

A $100 per room damage deposit charge will be made to your credit or debit card upon check-in and is refundable upon check-out should there be no damages to the room or property following check-out room inspection. Excess damage charges may be charged to the card on file should the cost of damages exceed $100.

Guests will be held responsible for any missing or damaged items in their hotel room or any internal/external areas of the property. This includes, but is not limited to: room key cards, glassware, pillows, kettle, iron, hairdryer and any items requested from the front office

Guests who have damaged the hotel property or left the property excessively dirty such that additional effort and products are required to clean, are liable to pay for cost incurred to reinstate the room to its original state, including all legal expenses involved in recovering the cost.

In the event that a fire alarm is activated due to a false alarm caused by a guest's actions, a fee of $1000 will be charged to the card(s) associated with the reservation. In addition to the $1000 false alarm fee, any additional charges incurred by the hotel due to the false alarm may also be billed to the responsible guest.

SMOKING POLICY

Smoking and use of illegal substances are strictly prohibited at the hotel. In the event where evidence of smoking or illegal substance use is found, the Hotel will absorb the full damage deposit.

EVICTION POLICY

The Hotel reserves the right to evict any guest, visitor or member of the public at any time for any anti-social behaviour, including but not limited to: Possession or usage of illegal drugs; Throwing objects out the hotel windows; Spitting out the windows; Willful damage to hotel and/or guest property; Applying graffiti; Theft of any property; Sexual harassment; Loud and rowdy noise on the accommodation floors, rooms and rooftop; Physical or verbal assault or abuse of the hotel staff, other guests, customers or members of the public on hotel premises; Any behavior deemed as a potential safety threat to others.

No refund will be provided for termination of stay as a result of eviction.

REFUND POLICY

Refunds will not be provided for cancellations made outside of the free cancellation period, depending on the reservation's cancellation policy; The Hotel will not entertain refund requests resulting from the customer's change of mind or errors in the reservation made on the customer's part. Refund requests will be reviewed should the Hotel be unable to offer the rooms as booked or should there be any factual inaccuracy of the hotel information listed online.

LOST PROPERTY POLICY

The Hotel cannot be held liable for any lost, damaged, or stolen items during a guest's stay. Lost items will be securely stored for 30 days, after this time unclaimed items will be disposed of. Guests are responsible for retrieving their items within this timeframe.

SPECIAL REQUEST POLICY

Special requests are not guaranteed and are subject to availability. The Hotel's inability to accommodate any requests is not grounds for refund eligibility.

Guests are only guaranteed the room type that was originally booked. 

PROMOTIONS — CODE APRIL15

To access the 15% off best available rate offer, stay dates must be between 1st April 2024 to 30th April 2024 and stay period must be minimum three nights. Booking dates must be between 27 March 2024 to 26 April 2024. This offer is valid for all rooms except the Petite Twin. Cancellations are only available 7 days prior to arrival.